1. General provisions
1.1 The General Hotel Terms and Conditions (hereinafter referred to as the GTC) summarise the contractual content on the basis of which BalaLand Residence Kft. – BalaLand Residence Apartmanhotel – ( 8622 Szántód, Móricz Zsigmond utca 96. ), hereinafter referred to as the Service Provider) generally concludes an accommodation contract with its Guests.
1.2 Individual terms and conditions are not part of these GTC, but do not exclude the conclusion of separate, special agreements with business customers, tour operators, travel agents.
2. Contracting parties
2.1. If the order for the Services is placed by the Guest directly with the Service Provider, the Guest shall be the Contracting Party. The Service Provider and the Guest together, if the conditions are fulfilled, become contracting parties (hereinafter referred to as Parties).
2.2 If the order for the Services is placed by a third party (hereinafter referred to as “Intermediary”) on behalf of the Guest with the Service Provider, the terms of cooperation shall be governed by an agreement between the Service Provider and the Intermediary. In this case, the Service Provider shall not be obliged to verify whether the third party legally represents the Guest.
3. How and under what conditions to use the service
3.1 The Service Provider shall make a written or oral offer in response to the Customer’s oral or written request. The oral or written offer shall be made on the basis of available capacity at the time of the request for an offer. The Service Provider shall confirm the room type still available for reservation at the time of the Guest’s written order.
If the Service Provider provides a conditional reservation of the oral or written offer and no specific order is received by the indicated deadline, the Service Provider’s obligation to make an offer shall cease.
3.2 The Contract shall only come into effect upon written confirmation of the Guest’s written reservation by the Service Provider and shall therefore be deemed to be a Contract concluded in writing.
3.3 A reservation, agreement, modification or oral confirmation of a reservation, agreement or modification made orally by the Supplier shall not be deemed to be a Contract.
3.4 The Contract for the use of the Accommodation Service is for a fixed term.
3.5. The Service Provider is entitled to resell the room vacated before the expiry date.
3.6. In this case, the Service Provider may request reimbursement of the service already provided.
3.7. No one may stay in the hotel without prior notification, and the completion of a registration form is compulsory.
3.8 Any amendment and/or addition to the Contract requires a written request from the Guest and written confirmation from the Service Provider.
4. Start and end of stay /check-in; check-out
4.1 The Guest has the right to occupy the rented premises from 15.00 on the agreed day.
4.2 The Service Provider has the right to withdraw from the contract in the event that the Guest fails to arrive by 18.00 on the agreed day, unless a later arrival time has been agreed.
4.3. Amennyiben a Vendég előleget fizetett, a szoba (a szobák) legkésőbb a következő nap 10.00 óráig lefoglalva marad (maradnak).
4.4. A Vendégnek a szobát az elutazási nap 10.00 óráig el kell hagynia.
4.5 Subject to availability, the hotel will provide early arrival and late departure for a fee. If you wish to use this service, please inform the reception desk the day before your arrival.
5. Extension of the stay
5.1 The extension of the stay by the Guest requires the prior consent of the Service Provider.
5.2 If the Guest does not vacate the room by 11.30 a.m. on the day indicated as the day of departure at the time of check-in and the Service Provider has not agreed to the extension of the stay in advance, the Service Provider is entitled to charge the room price for an additional day and at the same time the Service Provider’s service obligation shall cease.
6.1 The current list prices of the hotel are displayed on the information board in the hotel lobby. The price lists for other services are posted in the relevant hotel department.
6.2 The Service Provider may change its advertised prices without prior notice (for example: package prices or other discounts). If the Guest has booked accommodation and this has been confirmed in writing by the Service Provider, the Service Provider may no longer change this accommodation price. The Supplier’s current prices are available on the hotel website (www.balalandresidence.hu).
The Supplier offers a best price guarantee. To qualify for this guarantee, you must have a valid confirmed reservation on the hotel’s official website. The better rate is valid under the same booking conditions as the one confirmed by the hotel. These conditions are as follows:
- Valid for the same hotel
- The arrival and travel dates in the booking are the same
- Same number and age of guests
- Same room type and number of rooms
- No difference in the quantity and content of other services ordered
- The price guarantee does not apply to the following price types:
- For prices not available on a public platform (club system, corporate …)
- For prices available on auction websites
- When using loyalty points given by any partner
6.3 The Guest can always obtain information about the price of the Services at the reception desk of the Hotel before the Services are provided.
6.4 When communicating the prices, the Service Provider shall indicate the rate of the tax content of the prices (VAT, IFA) applicable at the time of the offer, as regulated by law. The published prices include VAT as provided by law, but do not include tourist tax, which is payable on the spot. The Service Provider shall pass on to the Contracting Party, with prior notice, any additional charges resulting from changes to the tax legislation in force (VAT, IFA).
7. Offers, discounts
7.1 Current offers and discounts are published on the hotel website. Advertised discounts always apply to individual bookings.
7.2 The advertised discounts cannot be combined with any other discounts.
7.3 In the case of reservations of products subject to special conditions, group bookings or events, the Service Provider shall establish terms and conditions set out in an individual contract.
8. Discounts for children / Children’s prices
8.1 Children sharing a room with their parents will be charged the following prices for accommodation and meals:
- 0 – 6 years free in room with parents
- 6 – 14 years 12.000 HUF / child / night
- 15 – 17 years 37,5% of the double room rate
8.2 Extra beds are only available in certain room types.
8.3. Extra beds must be agreed with the service provider in advance, at the time of booking.
9. Cancellation terms and conditions
9.1 Unless otherwise specified in the Hotel’s offer, the cancellation and amendment conditions are as follows:
- in the event of cancellation within 7 days of the confirmed arrival date, the penalty is 50% of the value of the reservation,
- in case of cancellation within 24 hours before the confirmed arrival date, the penalty is 50% of the value of the reservation.
If the Contracting Party is a business entity (including business companies, social organisations, churches, municipalities, municipal institutions, state organisations and their institutions, etc.), the penalty due in case of cancellation shall be paid by the Contracting Party/Customer to the Service Provider even if the accommodation fee is otherwise borne directly by the Guest acting on behalf of the Customer.
9.2 If the Contracting Party has secured the use of the accommodation services by paying an advance and does not arrive on the day of arrival (no written cancellation is received), the Service Provider shall claim the full amount of the advance payment as a penalty. In this case, the accommodation shall be reserved for the Contracting Party until 10:00 a.m. on the day following the day of arrival, after which the Service Provider’s obligation to provide the service shall cease.
9.3 If the Contracting Party has not secured the use of the accommodation services by advance payment, credit card guarantee or other means provided for in the Contract, the Service Provider’s obligation to provide the accommodation services shall cease after 18:00 local time on the day of arrival.
10. Cancellation conditions for accommodation for groups, events
10.1 The Customer may cancel the service free of charge up to 31 days before arrival.
- 10% of the services ordered in case of cancellation within 30-21 days,
- 25 % of the services ordered if cancelled within 20-14 days,
- 50% of the services ordered in case of cancellation within 13-7 days,
- 75% of the services ordered if cancelled within 6-3 days,
- In case of cancellation within 48 hours or no-show, 100% of the ordered services will be charged as a cancellation fee, penalty.
10.2 The written cancellation must be received by the hotel by the specified date.
10.3 If the Guest does not arrive on the indicated date and no cancellation has been made, the Hotel shall inform the Customer the next day and may, unless the Customer arranges otherwise, rent the room for the remaining period of the order.
11. Cancellation conditions for groups and events with regard to meals
11.1 For meals, we cannot accept any changes to the number of guests within 48 hours prior to the service.
11.2 In the event of cancellation after the deadline and in the event of non cancellation, 100 % of the price of the ordered service excluding beverages will be charged as a cancellation fee. The meal times to be taken into account for this calculation are 8.00 a.m. for coffee breaks, 10.00 a.m. for lunch and 4.00 p.m. for dinner, regardless of the time of the ordered service.
12. Refusal to perform the contract, termination of the service obligation
12.1 The Service Provider is entitled to terminate the Accommodation Service Contract with immediate effect, and thus refuse to provide the services, if:
- the Guest makes improper use of the room or facilities provided;
- the Guest fails to vacate the room by 11.30 a.m. on the day indicated at check-in as the day of departure and the Service Provider has not agreed to the extension of the stay in advance;
- the Guest behaves in a disrespectful, rude, abusive, threatening, abusive, or otherwise unacceptable manner with the security, order, safety, or staff of the accommodation;
- the Guest is suffering from a communicable disease;
- the Contracting Party fails to fulfil its obligation to make the advance payment specified in the Contract by the specified date;
12.2 If the contract between the parties is not fulfilled for reasons of “force majeure”, the contract shall be terminated.
13. Method of payment, guarantee
13.1 The price of the ordered services can be paid on the spot in cash (in HUF or Euro), by credit card indicated as accepted by the Service Provider, by bank transfer or by payment via the Internet.
13.2 In the case of bank transfer, unless otherwise agreed with the Service Provider, the Guest is obliged to transfer the amount of the ordered services to the hotel’s bank account before the date of arrival, in such a way that the amount is credited to the hotel’s bank account by the date of arrival or the Guest confirms the transfer with an irrevocable statement issued by the account-keeping financial institution confirming the transfer.
13.3 Individual reservations can be guaranteed by providing credit card details or by paying in advance.
13.4 Other payment methods on the spot: OTP, MKB, K&H Széchenyi Pihenőkártya, vouchers issued by the hotel and/or its contracted partner.
13.5. Prior communication of the data required for payment by bank card, detailed description of the payment procedure and conditions
By paying by credit card, you can conveniently and securely purchase services provided by our hotel. Once you have ordered the service of your choice, you will be redirected to the K&H Bank website where you can pay with your credit card through the encrypted transaction currently considered the most secure by the Bank. All our customers have to do is click on “pay by credit card” when selecting the payment method and then enter the card number and expiry date on the K&H Bank payment server. K&H Bank accepts VISA, VISA Electron, V-Pay, MasterCard, Maestro and JCB cards.
We can only accept cards issued for electronic use only if the bank issuing the card authorises its use! Please check with your bank whether your card can be used for online purchases.
After a successful purchase, K&H Bank will issue an authorisation number for the transaction, which you should write down or print out the whole page. In case of an unsuccessful transaction, K&H Bank will send an error message with the reason for the error.
In the event of a complaint by the cardholder, the procedure and conditions for lodging a complaint, the rights and possibilities of returning the goods, the procedure and conditions for exchanging the goods, the procedure and conditions for indemnifying the cardholder.
13.6 By accepting the General Terms and Conditions, the Guest acknowledges and agrees that the Service Provider shall issue an electronic invoice for the fees payable and the amount paid by the Guest to the Service Provider by any means and shall send it by e-mail.
When issuing the invoice, the Service Provider will take the information provided by the person making the reservation as a basis for the amounts paid/payable in the case of online reservations, and the information provided by the person making the reservation in the case of reservations by e-mail, fax or telephone.
The information you enter here (name, address, tax number if applicable) will be included in the “Buyer” section of the invoice. Within 1 day after the reservation has been made, the Guest may request a modification of the data provided, after which the modification will no longer be possible.
The Service Provider will issue the final invoice based on the information provided at the time of booking.
Although the Guest has the option to pay in a currency other than the currency of the reservation, the invoice will be issued in the currency of payment.
Only one invoice can be issued per booking, bookings cannot be split for invoicing purposes. If you wish to have separate invoices issued for two or more guests (or companies), a separate booking must be made for each of them. However, subsequent changes to the booking (e.g. purchase of additional services) will be invoiced separately.
If there is any error with the invoice, the Guest or the person/company named as the buyer on the invoice should send an e-mail to the following address to rectify the problem:
BalaLand Residence Kft.
BalaLand Residence Apartmanhotel
8622 Szántód, Móricz Zsigmond utca 96.
We aim to deal with the reported comment and get back to you within 15 days of the report.
The original electronic invoice issued by the Service Provider is a PDF file attached to the e-mail sent to the person/company indicated in the reservation In accordance with the relevant Hungarian legislation (currently Act XXXV of 2001 on electronic signatures, Act C of 2000 on accounting and PM Decree 46/2007), companies are entitled to issue their invoices in electronic form.
The electronic invoice is a file in a special format, which contains the image of the traditional invoice issued by the Service Provider in the form of a PDF document (which meets the requirements of the Hungarian invoice format prescribed by the VAT Act CXXVII of 2007), as well as (within the PDF file) the electronic signature and the time stamp in accordance with the provisions of the above-mentioned Hungarian legislation.
The signature is made in the name of the Service Provider and is accompanied by a “qualified certificate” issued by a qualified certification body contracted for this purpose. The electronic invoice shall contain all the information necessary to verify the validity of the certificate attached to the signature and time stamp of the invoice.
If the invoice is used as an accounting document, the recipient of the invoice is obliged to store the electronic invoice in electronic form (as with paper invoices).
To view and verify the origin and authenticity of your electronic invoice, you must have Adobe Reader version 8 or higher installed on your computer.
14. Accommodation guarantee
14.1 If the Service Provider’s hotel is unable to provide the services provided for in the Contract due to its own fault (e.g. overbooking, temporary operational problems, etc.), the Service Provider shall immediately arrange accommodation for the Guest.
14.2 The Service Provider is obliged to provide/offer the services included in the contract, at the price confirmed therein, for the period of time specified therein or until the obstacle ceases to exist, in another accommodation of the same or higher category. All additional costs of providing the substitute accommodation shall be borne by the Service Provider.
14.3 If the Service Provider fully complies with these obligations, or if the Guest has accepted the substitute accommodation offered to him/her, the Contracting Party may not claim any subsequent compensation.
15. Rights of the Guest
15.1 By concluding the accommodation service contract, the Guest acquires the right to the normal use of the rented premises and the normal use of the facilities of the accommodation establishment made available to the Guests in accordance with the usual and unconditional manner, as well as the right to the normal service during the opening hours as stated in the contract.
15.2. The Guest may lodge a complaint about the performance of the services provided by the Service Provider during the stay at the accommodation. During this period, the Service Provider undertakes to deal with any complaint submitted to it (or recorded by it) with written proof. The Service Provider shall deal with any complaints individually. The Guest may lodge a complaint in writing to the following address and contact details:
BalaLand Residence Kft.
BalaLand Residence Apartmanhotel
8622 Szántód, Móricz Zsigmond utca 96.
Tel: 06 30 752 0000
16. Obligations of the Guest
16.1 Payment of the agreed fee: due by the deadline specified in the confirmation or at the end of the accommodation contract.
16.2 In the event that Guests bring food or beverages into the Hotel and consume them in public areas, the Service Provider is entitled to charge a reasonable fee for them (in the case of so-called “corkage money” drinks). Guests are not allowed to take food/drinks out of the catering industry units of the Hotel.
16.3 The consent of the Service Provider must be obtained prior to the installation of any electrical appliances brought into the accommodation by the Guests that are not part of their normal travel needs.
16.4 Guests may park their vehicles for a fee in the unguarded avenue parking area in front of the hotel.
The Service Provider excludes any liability for any damage to vehicles and objects placed in the car park and garage (including, but not limited to: break-in and theft of any object in the vehicle; theft of the vehicle; damage caused by natural phenomena). The Hotel shall not be liable for valuables left in the rooms.
The car park and garage must be used in accordance with the Highway Code.
16.5 Guests are entitled to use the hotel garage for a fee. Please inform us of your intention to do so on arrival, so that our staff can set up the entitlement. In this case, if our guests do not indicate the duration of their stay, our staff will charge the service for the entire duration of their stay.
16.6 Please dispose of all rubbish in the rubbish bins provided in the complex and in the rooms. Furniture may not be moved or removed from the room or the building.
16.7 Guests may use the facilities and equipment on the premises of the complex only at their own risk and in accordance with the posted instructions for use/operation.
16.8 Pursuant to the implementation of Act XLII of 1999 on the Protection of Non-Smokers, smoking is prohibited in enclosed areas (including guest rooms) and public areas of the hotel. The hotel has posted signs in the areas required by law to remind the guests of their obligation to comply with the said legislation. Hotel employees are entitled to warn guests and any other person on the hotel premises to comply with the law and to cease any unlawful behaviour. Guests and any other person on the hotel premises are obliged to comply with the law and to comply with any such warning.
If the hotel operator is fined by the competent authority on the basis of the said legislation due to the unlawful conduct of any guest or other person staying on the hotel premises, the operator reserves the right to charge the amount of the fine to the person who committed the unlawful conduct or to demand payment of the fine.
If the guest can be proved to be in breach of the above obligations, he/she is obliged to pay a fee of HUF 10,000 to the hotel operator, which the hotel operator is entitled to debit from the guest’s room account and which the guest is obliged to pay upon departure.
16.9 In case of fire, please inform reception immediately.
16.10. Guests who share the use of the rooms and the equipment and furnishings of the Hotel are jointly and severally liable for any damage caused by improper use.
16.11. Fireworks and other licensed activities brought by the guest require the written consent of the hotel and the hotel guests must obtain official permits.
16.12. The Guest shall ensure that any child under 14 years of age under the responsibility of the Guest stays at the Service Provider’s hotel only under the supervision of an adult, and the parent shall be fully liable for any damage caused by the child. The Guest shall be liable for any damage caused by the Service Provider due to the fault of the Guest, the Guest’s companion or any other person under the Guest’s responsibility.
16.13. The Guest must immediately report the damage suffered by him/her to the hotel and provide the hotel with all the necessary information to clarify the circumstances of the damage, possibly for the purpose of the police report/police procedure.
16.14 The Guest expressly acknowledges that the Hotel operates a closed-circuit camera system in the common areas of the Hotel (excluding changing rooms, restrooms, but including the car park and the areas directly adjacent to the Hotel) for security reasons, the recordings of which will be deleted in accordance with the applicable legal requirements.
17. Import of animals
17.1 Pets can be accepted in our Superior Apartment with garden connection and Deluxe Apartment with garden connection for an extra charge of 10.000 HUF / night (maximum 1 pet per apartment). Pets are not allowed on the beach.
18. Rights of the Service Provider
18.1 If the Guest does not fulfil his/her obligation to pay the fees for the services used or ordered in the Contract but not used, the Service Provider shall be entitled to a lien on the Guest’s personal property that he/she has brought with him/her to the hotel to secure his/her claims.
18.2 The concierge service, which is in permanent charge of the complex, is entitled to check the guests entering and leaving the complex, to establish their identity and, in justified cases, to search the vehicles upon exit.
18.3 If necessary, the concierge service is authorised to direct traffic on the premises of the complex.
19. Obligation of the Service Provider
19.1. to provide accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards.
19.2. Investigating the Guest’s written complaint and taking the necessary steps to address the problem, recording them in writing.
19.3 In the interests of our Guests’ peace of mind, no loud noise is permitted in the hotel premises and on the terraces after 10.00 p.m., including television and music playing at disturbing volumes in the interior of the rooms and loud music playing in the lobby, which shall be the responsibility of the hotel staff.
20. Illness or death of the Guest
20.1 If the Guest falls ill during the period of using the accommodation service and is unable to act in his/her own interest, the Service Provider will offer medical assistance.
20.2 In the event of the illness/death of the Guest, the Service Provider shall claim compensation from the relatives, heirs or bill payers of the sick/deceased person for any medical and procedural expenses, the value of services used prior to the death, and any damage to equipment and furnishings caused by the illness/death.21. Security of data processing
21.1. By subscribing to the Newsletter, the User consents to the processing of the data provided. The Service Provider will process the data until the data subject requests their deletion.
21.2 The possibility to unsubscribe is provided by a direct link in each newsletter and on the website.
21.3 The User is responsible for the accuracy of the personal data provided.
21.4 The Service Provider shall protect the data in particular against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as accidental destruction or damage.
21.5 The Service Provider shall ensure the security of the data together with the server operators.
21.6. Personal data provided by the User may only be accessed by the employees of the Data Controller. Personal data shall not be disclosed by the Controller to third parties other than the designated persons.
21.7 The Service Provider will not disclose personal data to third parties except with the prior and express consent of the data subject.
21.8.The User acknowledges that the Service Provider is obliged to disclose personal data to the requesting authority on the basis of a legal authorisation, provided that the legal conditions for such disclosure are met. The User may not raise any objection to the provision of data based on a law, official or court decision.22. Liability of the Service Provider for damages
22.1 The Service Provider shall be liable for any damage suffered by the Guest as a result of the loss, damage or destruction of the Guest’s belongings, if the Guest has placed them in the place designated by the Service Provider or in the room usually designated for this purpose, or if the Guest has handed them over to an employee of the Service Provider who was entitled to receive them.
22.2 The Service Provider’s liability does not extend to damage caused by an unavoidable cause beyond the control of the Service Provider’s employees and Guests, or caused by the Guest himself.
22.3 The Service Provider may designate places in the complex where the Guest is not allowed to enter. The Service Provider shall not be liable for any damage or injury caused to the Guest in such places.
22.4 The Service Provider shall be liable for valuables, securities and cash only if the item has been expressly accepted for safekeeping or expressly refused for safekeeping, or if the damage has occurred due to a cause for which the Service Provider is liable under the general rules. In this case, the burden of proof is on the Guest.
22.5 The Service Provider shall not be liable for damages resulting from improper use.
22.6 The Service Provider shall not be liable for damages in the event that the use of the hotel’s wellness area or sports facilities is restricted or not permitted during the period of maintenance ordered to comply with extraordinary or sanitary regulations.23. Confidentiality
23.1 In the performance of its obligations under the Contract, the Service Provider shall act in accordance with the provisions of the Act on the Protection of Personal Data and the Disclosure of Data of Public Interest.24. Vis major
24.1 Any cause or circumstance (for example; war, fire, flood, adverse weather, power failure, strike) over which a party has no control (force majeure) shall relieve either party from performance of its obligations under the Contract for so long as such cause or circumstance exists.25. Place of performance and applicable law in the relationship between the parties, competent court
25.1 The place of performance is the place where the hotel providing the accommodation is located.
25.2 All disputes arising out of the accommodation contract shall be submitted to the competent court having jurisdiction as to the merits and the place of the Service Provider.
25.3 The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian law.26. Data on visitors to our website
26.1 The Service Provider does not record the user’s IP address or any other personal data when the user visits the website operated by the Service Provider. When visiting the website, the search is freely and anonymously provided. The Service Provider uses anonymous visits to the website solely for statistical purposes, to optimise the website and to increase the security of the system, and the data recorded does not contain any personal data.
26.2 The Service Provider shall treat all data and facts concerning the Users as confidential and shall use them exclusively for its own research and statistics.
26.3. The operator of the search site shall be responsible for their removal.27. Our newsletter
27.1 The Service Provider shall deliver online newsletters and electronic direct marketing messages (hereinafter referred to as “Newsletter”) containing news, information and offers to persons subscribing to the newsletters of the website operated by the Service Provider, up to several times a month.28. Data protection statement
28.1 The Service Provider attaches great importance to the protection of personal data in its activities. The Service Provider shall process the personal data provided to it in compliance with the applicable laws, ensure their security, take the technical and organizational measures and establish the procedural rules necessary to comply with the applicable laws.
In the course of the Service Provider’s activities, the Service Provider uses the users’ data exclusively for the purposes of contracting, billing and its own advertising in accordance with the Data Protection Act.
By entering into an accommodation service contract, you acknowledge that you have read and understood the above terms and conditions and agree to be bound by them. The GTC may be amended at a later date.